Frequently asked questions
Everything about pre-orders, delivery, and getting fruit to your door.
When will my order arrive?
Right now everything is pre-order. Your whole order is reserved from this month's batch and delivered to you on Aug 18.
Stock is limited this month, so order while it lasts. Weekly in-stock drops will return after this batch.
Is everything really pre-order right now?
Yes. For this month's batch, all our fruit (Filipino and tropical) is pre-order and delivered to you on Aug 18, in one delivery.
We'll bring back weekly in-stock drops after this batch, so you'll be able to get fruit sooner again soon.
How much is delivery?
£7.99 across the UK mainland, or FREE on orders over £85.
Where do you deliver?
London and UK mainland. If you're unsure whether we reach you, drop us a message and we'll check.
Why is my mango firm when it arrives?
On purpose! Carabao mangoes travel best when firm, so they arrive in perfect condition. Leave them at room temperature for a few days and they'll ripen to that sweet, golden softness. Pop them in the fridge once ripe to slow things down.
What makes Carabao mango special?
It's the pride of the Philippines and holds the Guinness World Record as the sweetest mango on earth: thin skin, no fibres, just honey-sweet flesh. The same mango you grew up with, flown in fresh.
How do I find out about new drops and restocks?
Join our Pre-Order Alerts / Drop List and we'll let you know the moment a new batch lands or your favourite fruit is back. No spam, just the good stuff.
Do you supply wholesale?
Yes, we supply Filipino fruit to shops, restaurants and market traders. Head to our Wholesale page and send us your enquiry.
What payment methods can I use?
All major cards, plus Apple Pay, Google Pay and Shop Pay at checkout.
My fruit didn't arrive in good condition, what do I do?
We hate that! Because fruit is perishable we can't take general returns, but if anything arrives damaged or not as it should be, message us within 24 hours of delivery with a photo and we'll put it right.